Category North America

Walk into almost any Parks & Recreation office in North America and you’ll find the same scene: a phone that hasn’t stopped ringing since 9am, a stack of paper registration forms waiting to be entered into a spreadsheet, and a…

The Legacy Trap: A Foundation Built on Fragments For years, local governments have bought different software for every department. The fire department has one system, the building permit office has another, and the parks department has a third. We call…