everything you need in one place
A complete booking management solution for LGOs and their communities.
OPTIMOGOV has been widely adopted by Local Government Organisations in the UK, Australia, and New Zealand as an essential component of their technology stack. With a 22-year track record in the venues and events technology space, OPTIMOGOV has become the go-to solution for managing multiple business units across councils, including events, event permits, parks and recreation, community venues, courses and classes, sports allocation, registrations, internal bookings, libraries, street banners, bulky waste collection, memberships, and public ticketing events.
OPTIMOGOV’s LGO platform is designed to help councils efficiently manage all bookable spaces and tickets, with a user-friendly, award-winning community engagement self-service platform that delivers a world-class customer experience. The platform also enables council staff to automate and streamline the entire booking fulfillment and management process, resulting in significant time savings and optimal asset utilisation.
In addition, OPTIMOGOV’s LGO platform provides valuable insights to management, enabling them to make informed decisions quickly. By choosing OPTIMOGOV, your council can enhance the overall customer experience, improve operational efficiency, and increase revenue.
venues under management
online bookings processed in a week
active users
community access
OPTIMOGOV
LGO Booking Platform
Browser based SaaS via 
in-country data centers
A single point of truth
Bookings & Event management simplified for your council users
A comprehensive system designed to assist council users in managing various types of customers and bookings through an integrated event, venue, resource calendar system under a single interface. This streamlines the booking process by providing a centralised platform for managing various aspects of the booking process, such as venue selection, resource allocation, and scheduling of events. By having a powerful integrated system, council users can easily manage customer requirements and bookings in a more efficient and organised way. The system eliminates the need to use multiple platforms or systems, reducing the likelihood of errors, double bookings, or conflicting schedules. This results in a smoother and more seamless booking process, allowing council users to focus on providing the best service to their customers.
Community Self-Service Platform
A fully white labeled Online single sign-on booking portal for your community, schools & clubs.
Imagine your community, club, or school being able to book a court, conference room, wedding venue, make regular bookings, allocate seasonal bookings, purchase event tickets, book event spaces, request permits, and even schedule waste collection – all under a fully white-labeled online booking platform provided by the council.
Business Benefits
TO THE COUNCIL AND TO THE COMMUNITY
Business Benefits to Council
At OPTIMOGOV, we believe that our facility management system offers a range of benefits to local governments, including:
- Streamlined Facility Management: Our solution automates processes, providing real-time data and analytics to optimise facility utilisation, scheduling, and maintenance.
- Increased Staff Productivity: Our system’s automated processes reduce manual administrative tasks and enable staff to focus on delivering improved services to the community.
- Enhanced User Experience: Our solution offers a user-friendly platform for booking and payment via 3rd party payment gateways, creating a seamless and convenient customer experience.
- Data-Driven Decision Making: Our system’s data analytics capabilities provide local governments with insights into facility usage, enabling informed decisions to optimise resources and services.
- Cost Savings: Our facility management system’s automation and optimisation capabilities result in reduced costs and increased efficiency for local governments.
- Integration with Existing Core Systems: Our solution seamlessly integrates with local governments’ existing core systems, minimising disruption and maximising efficiency.
Customer Experience for Your Community
At OPTIMOGOV, we are committed to delivering a customer-centric facility management system that prioritises convenience, transparency, and personalisation for your community. Our platform’s customer experience benefits include:
- Single Online Platform: Our solution offers a single online platform with a single sign-on for all types of bookings and requests, promoting customer convenience.
- Fully White-labeled Online Portal: Our platform is fully whitelabeled, ensuring a seamless and professional customer experience that reflects your council’s branding.
- 24/7 Online Accessibility: Our solution allows customers to request or book facilities online, 24/7, from anywhere, promoting convenience and accessibility.
- Real-Time Information: Our system provides real-time information, reducing misunderstandings and enabling customers to make informed decisions.
- Customisable Bookings: Our platform enables customers to customise their bookings and receive automated confirmation and reminder emails, improving communication and reducing errors.
- Feedback Mechanisms: Our solution includes feedback mechanisms, such as ratings and reviews, to help improve facilities and services and promote customer satisfaction.
99.9% Availability Guaranteed
Hosting and Security
At OPTIMOGOV, we prioritise the security and reliability of our
hosting services. Our Microsoft Azure in-country data centers offer
top-of-the-line security features and protection against unauthorised access, ensuring that our clients’ data is always secure. We hold the globally recognized ISO 27001 accreditation and conduct quarterly penetration testing to proactively identify potential vulnerabilities. Our hosting solutions utilise encryption of data both in transit and at rest, secure development policies, and backup and recovery services through Azure Backup Vault. Our high availability solutions utilise mirroring and maintain above-average Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO). We have a comprehensive disaster recovery plan in place and our team is available 24/7 to provide support and assistance. At OPTIMOGOV, we are committed to providing secure and reliable hosting services that meet the highest standards of quality.
Flexibility for Clients
Price
At OPTIMOGOV, we believe in transparent and straightforward
pricing. Our pricing model is simple and accessible to any size council, with an annual SaaS fee based on population size. This makes our solution affordable and scalable, ensuring that all councils have access to our technology. Implementation costs are fixed based on the business units going live and the phases agreed upon, allowing councils to assign a fixed budget and never exceed it. We guarantee our costs, and you will never be charged for further resourcing if required, as long as it is within the scope of deliverables. Our approach not only ensures that our costs are predictable and manageable but also minimises the use of council resources wherever possible. We believe in providing value for our clients while remaining within the parameters of the agreed scope, ensuring a mutually beneficial relationship between OPTIMOGOV
and our council clients.
99.9% Availability Guaranteed
Support Services
Support OPTIMOGOV offers a robust support system that encompasses a range of procedures and protocols to ensure our clients receive the highest quality support possible. Our support services cover a variety of areas, including logging procedures, types of contacts, support hours availability, severity definitions, problem response and update times, weekly meeting procedures, escalation processes, and standard system upgrade procedures. We take pride in providing quality support to our clients and offer round-the-clock assistance worldwide. Our comprehensive Service Level Agreement (SLA) ensures that clients receive timely and effective support. Clients can reach us through various channels, including e-mail, direct calls, and our web portal. At OPTIMOGOV, we understand the importance of timely and reliable support, and our support hours are designed to provide our clients with maximum flexibility. Our dedicated support team is available to assist clients during regular business hours as well as outside of regular hours, including weekends and holidays. We are committed to providing our clients with the highest level of support possible, and our support procedures and protocols are regularly reviewed and updated to ensure that we continue to meet the evolving needs of our clients.
Send us your queries
Have questions about our solution?
Feel free to reach out to us with any queries you may have. Whether you’re curious about our solutions, or any other matter regarding OPTIMOGOV, our team is ready to assist you.