Case Study: Northern Beaches Council
Client Profile
Nestled in the picturesque region north of Sydney, Australia, Northern Beaches Council stands as a stalwart provider of community services. With a commitment to serving its diverse populace, the council oversees an extensive array of facility management, including community facilities, parks, arts centers, and boat storage, as well as iconic venues such as Manly Pavilion, Dee Why Grand, and Glen Street Theatre. Additionally, the council manages sports grounds and fields, watercraft facilities and resources, function centres, and library facilities, ensuring a comprehensive range of amenities for residents and visitors alike.
Challenges Faced
Before embracing OptimoGov, Northern Beaches Council grappled with multifaceted challenges. The absence of an online booking portal led to inefficiencies in managing reservations, while the complexities of coordinating seasonal booking across various business areas posed logistical hurdles. Additionally, the lack of a comprehensive solution hindered seamless operations, creating bottlenecks in service delivery.
The OptimoGov Solution
In a strategic move to address these challenges, Northern Beaches Council embarked on a transformative journey by entering into a 5-year partnership with OptimoGov. The OptimoGov solution encompasses a suite of tools and features tailored to the council’s needs. These include community online booking portals for casual and regular venue hires, facilitated by seamless online payments through Bpoint and convenient bill payments via Bpay. Moreover, OptimoGov’s robust features such as the OptimoGov Booking Calendar, Corporate Booking Builder, Document Generator, and Task Manager streamline operations, ensuring efficient venue management. Crucially, OptimoGov’s seamless integration with internal systems like TRIM enhances document management efficiency, while SSO (Single Sign-On) integration provides a unified login experience, enhancing security and user convenience. Furthermore, integration with TechnologyOne streamlines broader organisational management aspects, contributing to Northern Beaches Council’s commitment to operational excellence.
Implementation and Outcomes
The implementation of OptimoGov brought about a paradigm shift in Northern Beaches Council’s venue management practices. With the aid of OptimoGov’s comprehensive suite, the council achieved remarkable outcomes. Streamlined venue management across various business areas became the norm, as digitalisation and automation transformed erstwhile manual processes. Northern Beaches residents and staff alike benefited from an improved user experience, thanks to user-friendly online booking portals. Furthermore, seamless integration with existing systems ensured data accuracy and security, empowering informed decision-making. The optimisation of resource allocation and reporting capabilities further solidified Council’s commitment to operational excellence.
Future Collaboration
Northern Beaches Council and OptimoGov continue to collaborate their partnership, with a shared vision of continual improvement. Through ongoing collaboration and innovation, the council remains steadfast in its mission to deliver exceptional services to its residents while driving efficiency and excellence in venue management.
For more information visit our website optimogov.com.